PRIVACY POLICY

Effective Date: September 1, 2025

Last Updated: October 1, 2025

Sacraw Studios Inc. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sacrawstudios.com (the "Site") or purchase content from us.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We collect different types of information depending on how you interact with our Site:

A. Information You Provide Directly

Contact Information:

  • Name and email address when you contact us via email or contact forms

  • Any information you choose to include in communications with us

Purchase Information:

  • When you purchase Content through third-party platforms (Gumroad, Stripe, PayPal), those platforms share your name, email address, and transaction details with us

  • We do NOT receive or store your payment card details, banking information, or full payment credentials

Legal Basis: We collect this information based on your consent and to fulfill our contractual obligations when you purchase Content.

B. Information Collected Automatically

Analytics and Usage Data:

  • IP address (anonymized where possible)

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on each page

  • Referring website or source

  • Date and time of visits

  • General geographic location (city/region level, not precise location)

Cookies and Tracking Technologies:

  • Session cookies (temporary, deleted when you close your browser)

  • Persistent cookies (remain until deleted or expired)

  • Analytics cookies from Google Analytics

  • Performance cookies to improve Site functionality

Legal Basis: We process this data for our legitimate business interests in understanding how visitors use our Site, improving user experience, and ensuring Site security.

2. How We Use Your Information

We use the information we collect for the following purposes:

Essential Business Operations:

  • Processing and fulfilling Content purchases

  • Responding to your inquiries and providing customer support

  • Sending transaction confirmations and delivery of purchased Content

  • Enforcing our Terms of Use and protecting against fraud or misuse

Site Improvement and Analytics:

  • Analyzing Site traffic and user behavior patterns

  • Identifying technical issues and improving Site performance

  • Understanding which Content is most popular

  • Optimizing Site design and navigation

Legal Compliance:

  • Complying with applicable laws and regulations

  • Responding to legal requests from authorities

  • Protecting our legal rights and interests

Marketing Communications (With Your Consent):

  • Sending promotional emails about new Content or special offers

  • Newsletter subscriptions (if you opt-in)

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us at privacy@sacrawstudios.com.

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and understand how you use the site.

Types of Cookies We Use:

Strictly Necessary Cookies:

  • Enable core Site functionality

  • Cannot be disabled without affecting Site operation

Analytics Cookies (Google Analytics):

  • Track visitor behavior and Site performance

  • Help us understand which pages are most popular

  • Provide aggregate, anonymized statistics

Preference Cookies:

  • Remember your settings and preferences

  • Improve your user experience on return visits

Managing Cookies:

You can control cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies

  • Firefox: Options → Privacy & Security → Cookies

  • Safari: Preferences → Privacy → Cookies

Note: Disabling certain cookies may affect Site functionality.

Google Analytics:

We use Google Analytics to analyze Site usage. Google Analytics uses cookies to collect information such as how often users visit the Site and what pages they view. We use this information only to improve our Site.

Google Analytics collects only the IP address assigned to you on the date you visit the Site, not your name or other identifying information. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

4. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We share your information only in the following limited circumstances:

A. Third-Party Service Providers

We share information with trusted service providers who perform services on our behalf:

Payment Processors:

When you purchase through these platforms, you are also subject to their privacy policies. They may share your name, email, and purchase details with us to fulfill your order.

Analytics Providers:

Website Hosting:

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

B. Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)

  • Requests from government authorities

  • Protection of our legal rights or property

  • Prevention of fraud or illegal activity

  • Protection of safety of individuals

C. Business Transfers

If Sacraw Studios Inc. is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

5. International Data Transfers

Some of our service providers are located outside Canada, primarily in the United States (Google Analytics, Gumroad, Stripe). When your information is transferred to these providers, it may be subject to the laws of those jurisdictions, including lawful access by government authorities.

By using our Site and purchasing Content, you consent to the transfer of your information to these jurisdictions.

We take reasonable steps to ensure service providers in other countries provide comparable protection to Canadian privacy standards.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law:

Purchase Records: 7 years (for tax and accounting purposes) Email Correspondence: 3 years or until resolvedAnalytics Data: Automatically deleted after 26 months (Google Analytics setting) Marketing Consent: Until you withdraw consent or we determine the data is no longer needed

When information is no longer needed, we securely delete or anonymize it.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Encrypted data transmission (SSL/TLS)

  • Secure hosting infrastructure

  • Access controls limiting who can view personal information

  • Regular security assessments

  • Secure deletion of data that is no longer needed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under Canadian privacy law (PIPEDA), you have the following rights:

Right to Access:

Request a copy of the personal information we hold about you.

Right to Correction:

Request correction of inaccurate or incomplete personal information.

Right to Deletion:

Request deletion of your personal information (subject to legal retention requirements).

Right to Data Portability:

Request your personal information in a structured, commonly used format.

Right to Withdraw Consent:

Withdraw consent for marketing communications or optional data processing at any time.

Right to Lodge a Complaint:

File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Office of the Privacy Commissioner of Canada:

How to Exercise Your Rights:

To exercise any of these rights, contact us at: 📧 privacy@sacrawstudios.com

Please include:

  • Your name and contact information

  • Description of your request

  • Any relevant details to help us locate your information

We will respond to your request within 30 days as required by PIPEDA.

Note: For information held by our payment processors (Gumroad, Stripe, PayPal), you must contact them directly using their privacy request procedures.

9. Third-Party Links

Our Site may contain links to external websites operated by third parties (e.g., social media platforms, payment processors).

We are NOT responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected through our Site.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@sacrawstudios.com. We will promptly delete such information from our records.

11. Do Not Track Signals

Some browsers include "Do Not Track" (DNT) signals. Our Site does not currently respond to DNT signals because there is no universally accepted standard for how to interpret them.

However, you can control cookies and tracking through your browser settings as described in Section 3.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You of Changes:

  • Updated "Effective Date" at the top of this policy

  • Prominent notice on our Site for material changes

  • Email notification to registered users (where feasible)

Your Continued Use: By continuing to use our Site after changes are posted, you accept the updated Privacy Policy.

We encourage you to review this policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Sacraw Studios Inc.
Privacy Officer
📧 Email: privacy@sacrawstudios.com
🌐 Website: www.sacrawstudios.com

For privacy rights requests (access, correction, deletion), please use the email above with "Privacy Request" in the subject line.

We will respond to all privacy inquiries within 30 days as required by PIPEDA.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.